RETURNS, REFUNDS & EXCHANGES

We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.

Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent. If your order is damaged or incorrect, please contact us with your order number and photographs or video of unboxing a product, and descriptions of what you have received.

In the case of change of mind returns, please contact us prior to returning the item. Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging, and in the condition, in which they were received or may not be eligible for a refund. Shipping costs will not be refunded for change-of-mind returns. Once a return for refund has been received, your funds will be refunded to your Credit Card or PayPal account within 3-5 business days of the item being received by PETALS OF BELIEVE (probably even sooner).

If there is a price difference between the item purchased and the one you wish to exchange it for, we will just credit or debit the credit card used on the initial purchase, or request the amount from your PayPal account to cover it.